Joan K Xqd

Leaking roof

My roof which was installed by Alure began leaking a few days ago. I have left 3 messages for the company and they don't return my call!
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Preferred solution: my leak repaired

Darlene A Tei

After 7 years, the toilet is leaking and from bad installation, I need to reset and reseal toilet.

Alure Home Improvements - After 7 years, the toilet is leaking and from bad installation, I need...
Alure Home Improvements - After 7 years, the toilet is leaking and from bad installation,... - Image 2
Alure Home Improvements - After 7 years, the toilet is leaking and from bad installation,... - Image 3
Alure Home Improvements - After 7 years, the toilet is leaking and from bad installation,... - Image 4
Allure did great job 7 years ago when they gutted my bathroom but the towel rack fell off and now the toilet is leaking.
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Loss:
$500
Pros:
  • Fast service
Cons:
  • Bathroom did not last long before items breaking
Jet Hzj

They suck

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they suck donkey *** all day long. I have to use 100 symbols otherwise this won't publish, but I made my statement and I stand by it.
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Preferred solution: I want them to go away

Angelino Xxy
map-marker Miller Place, New York

I contacted them to find out some information and ever since they have been harassing me with 6 phone calls EVERY SINGLE DAY FOR MONTHS. THEY CALL AND HANG UP. They say this is Alure and hang up

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Harassment I called For information ONCE and ever since THEY CALL MY HOUSE 6 TIMES A DAY EVERY DAY for MONTHS now I will NEVER do business with them based on this alone. I told them I preferred contact by email or text but not once- they just call and call starting at 7 am until 9 Pm
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User's recommendation: STAY AWAY

Danielle H Qme

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Commack, New York

Poor service Liars and Thieves

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Do not use them. They are lying thieves out to take advantage and rid themselves of unwanted inventory. Greg Griffin at the top of the list of deceitful shameful service. Totally dishonest and takes advantage of people
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Pros:
  • Craftsmen sent to do the actual work

Preferred solution: Let the company propose a solution

User's recommendation: Do not do business with these people

Lane H Llx
map-marker Oyster Bay, New York

Alure DROPPED THE BALL ON MY $250,000 RENOVATION

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RUN, DO NOT WALK FROM THIS COMPANY. OMG, THEY ARE HORRIFIC, AND TOTALLY DROPPED THE BALL WITH MY $250,000 KITCHEN, BATH AND GARAGE RENOVATION. SPENT THREE MONTHS DESIGNING AND PLANNING MY RENOVATION DOWN TO THE DRAWER INSERTS, AND AFTER THE OWNER QUIT MY JOB, HE REFUSED TO GIVE ME MY PLANS AND CREATIVE IDEAS. THEY WERE SUPPOSED TO FILE PERMITS WHILE I WAS AWAY ON BUSINESS, AND AFTER ONE MONTH, THEY FAILED TO CALL ME TO TELL ME THEY HAD NOT DONE SO. NO REASON WHY, NO EXPLANATION OTHER THAN THAT THEY WEREN'T FULLY READY TO PROCEED, DESPITE MY $75,000 DEPOSIT AND DESPITE ALL MY WORK PREVIOUS TO MY TRIP TO ENSURE THAT THEY COULD MOVE AHEAD. THEY ARE INCOMPETENT. THEY DO NOT DO WHAT THEY ARE DOING AND I WOULD URGE ANYONE CONSIDERING WORKING WITH THEM TO RUN THE OTHER WAY. THEY ARE ALL ABOUT THE MONEY. THE OWNER SAL CARES NOT THAT HE LEFT ME HIGH AND DRY WITHOUT A KITCHEN (NO FREEZER, FRIDGE ABOUT TO DIE, CABINETS FALLING OFF THEIR HINGES, SINKS DRIPPING INTO BASEMENT ETC), OR WORKING BATH (TUB LEAKS, SHOWER LEAKS, FAUCETS DO NOT TURN ETC), AND THAT MY GARAGE IS UN-USUABLE AS WELL, WITH NO SHEET ROCK, OR INSULATION. MY HOME IS FALLING APART, THEY WERE HIRED TO FIX IT, AND THEY FAILED MISERABLY. THEY ARE UNCONSCIONABLE AND THE OWNER SAL IS A MORON. ALL HE WANTS IS HIS MONEY AND HE FEELS NOT ONE BIT OF REMORSE ABOUT WALKING OFF THE JOB. SHAME ON ALURE. SHAME ON SAL. SHAME ON THIS COMPANY. RUN AWAY IMMEDIATELY. THEY WILL LIE AND TELL YOU THEY WILL GET THINGS DONE - BUT THEY DONT. THEY ARE INCAPABLE OF DOING ANYTHING CORRECTLY. AND THEY ARE INCAPABLE OF HUMAN CONNECTION. I WORKED INTIMATELY WITH THEIR TOP DESIGNER AND SHE LEFT ME IN THE LURCH AS WELL. I BEGGED HER TO SEND ME MY PLANS WHICH I WORKED ON RELIGIOUSLY AND TIRELESSLY AND PUT SO MUCH EFFORT INTO. SHE SAID SAL TOLD HER NOT TO RELEASE ANYTHING TO ME UNLESS I PAID THEM FOR MY PLANS. CAN YOU IMAGINE? OMG, THEY ARE HORRIFIC!!
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Loss:
$250000
Cons:
  • Failed to submit permit
  • Take your money
  • Time frame specified
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Resolved
Nashla Ukr

Resolved: Unprofessional & Deceitful

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Updated by user Jul 23, 2019

The Director of Projects has proven to be trustworthy and a man of his word. Project will begin next week only because of delay with solar company date for removal and reinstallation of transformer. While the job is not yet complete, he himself is overseeing the...

Updated by user Jul 18, 2019

Have had successful intervention with the Director of Projects and new contractor. We are going to move ahead with them with their assurances.

I am going to trust them, hopefully my calls and emails made a difference. Will keep posting until job is complete.

Updated by user Jul 16, 2019

Have been in contact with both VP and Director of Operations. VP said he does not understand why email was kicked back, I will give him the benefit of the doubt.

Director of Operations would like to discuss, would like us to get the job done and have a sit down. I will...

Updated by user Jul 16, 2019

$13,000 not $13. why it defaulted to 13 after I typed in 12,765 I don't know but we are speaking about 13,000 of our hard earned money!!

Original review Jul 16, 2019
We signed a contract in November of 2018 for siiding and two windows. At the time of signing, a 3,000 deposit was required and paid.

Job was set to begin end of December, early January 2019. The one and only time the project mgr came to the house with the salesman, he asked if they could finish a larger job first before starting ours. My husband agreed and we thought we would be starting in February. Let me say it was a rainy spring.

however, there is no excuse for the lack of contact or follow up. We had to call them in March to find out what was happening and we were told there was an issue with Marvin Windows, something with the warehouse or a personnel issue. I think we were forgotten. About two weeks later we get the call that the windows are in and set a date for installment of the windows.

That was April 17, 2019. A second check was required at the time of the window installation in the amount of 9,765. We received a call the next day, April 18, thanking us for the check and telling us we would get a call the following week to set up for the siding installation. The call never came.

My husband called the project mgr on June 5, we waited 24 hours, no response. He then called the salesman we dealt with on June 6, no response. We called the service dept number (all three of these numbers were written in our folder for us to contact them when needed at the time of the contract signing) on June 7 and someone calls us back to tell us we should contact the project mgr. What a wonderful idea!!

If only he returned calls. After I let out my frustrations with all of the above information, the project mgr calls back, says he will send a person on Saturday to have a look. June 8, someone shows up, mutters about being from Alure and said he is going to check out the job. In less than 5 minutes, he was gone.

What could he possibly observe in that time? We wait for a call back, nothing. I then write to the VP of Customer Service, Mike Camastro and the Director of Projects, Frank Stehlik and explain our situation. By the end of the day, we received a call from the VP and the Project mgr saying our job will be done in a couple of weeks.

VP said July 8, project mgr says the 15th. Today is July 16th and I received a text from proj mgr saying installer's truck broke down on the way to the house,, project to begin Tuesday, July 16. No one showed, no one came. Now the VP said he wanted to show up when the project started and was keeping in contact with us, suddenly, he didn't show up (which means he knew they were not coming today) and when I emailed him to find out what was happening, my email was blocked by his server!!
Now, we just don't want them here, which is what I said in my email to VP and Director of Operations.

Deduct the cost of the two windows and give us back the bulk of the funds. I do not understand how a business runs this way.

I suppose you get enough people you don't really worry about your reputation. What a disappointment.
Everything has been a lie, everything.
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Loss:
$13
Cons:
  • Take your money
  • Time frame specified
Reason of review:
Waiting 8 months for job to be done while they have our money

Preferred solution: Full refund

2 comments
Guest

I have read many of the reviews and have to agree. Deceitful liars are the first 2 words that come to mind when dealing with this company.

I was lied to and the salesman talked me in circles from day one. I called management and all he has is excuses to defend the poor customer relations of the salesman without even knowing the job. They say they cannot give me an itemized bill because it does not work that way, yet when I ask why certain things are priced a certain price they know the price for add ons. Add ons?

A project was discussed and lies were told. They do not care about quality or customer satisfaction. I was not given choices to all of the materials. Even when I asked for certain things with the ridiculous prices they charged I am ignored and they order and install whatever they want.

I am beginning to think they want to get rid of overstocked inventory and steal hard earned money to pay for it instead of follow the customers request. They do not answer questions make mistakes and choices of their own and then lie and make excuses and actually charge you for thier errors.

If you want to be broke and stressed out while working hard to provide a nice home for your family then you have reached out the right company. I would not recommend and my complaints will go further until someone listens and checks their facts before talking me in circles and making up lies to defend incompetence.

Guest
reply icon Replying to comment of Guest-1999900

Totally just happened to me. Everything you wrote here is true.

Minor issues i need to be taken care of and my Project Mgr never showed up when he should.

They are not getting my final check until all things are taken care of. The End.

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Russell D Rvp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hempstead, New York

Not what I expected

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I used Alure to remodel my kitchen. I should of known I was in for it when the guy dropping off the dumpster couldn’t even back it in the driveway that was twice the size of the container. The demolition guys looked like they just graduated HS and were sloppy. They left about 50 nails sticking up from the floor where my kids have to walk to go to their bedrooms, live wires sticking out of the wall and didn’t bother to cap them, and made holes in the wall on the opposite side and didn’t say anything about it. I was told they don’t sub contract out but that’s not true. After the work was done I had to call Alure every day for a week to pick up the dumpster. Finally I decided I’d call them myself. Needless to say it’s still in my driveway.
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Lee S Cym
map-marker East Meadow, New York

Nice in some ways - not so nice in others

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Alure built a sunroom for us. We chose them because the quality of the room seemed to be good., In fact the quality of the sunroom was very good, but the installation was not. The sunroom was attached directly to the shingle siding leaving spaces between the shingles to leak into the sunroom. The caulking was totally insufficient, even after a return to "fix" it. When I emailed about this they said they would send someone out to fix it - I never heard from them again even after repeated emails. The actual fix for this ended up being a complete replacement of the siding and caulking on the wall above the sunroom where it attached to the house, all at considerable additional expense. We were obviously not happy about all this and could not in good conscience recommend Alure Contracting.
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Loss:
$400
Pros:
  • Quality of the sunroom
Cons:
  • Completion of the sunroom attachment to the house
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Newark, New Jersey

Disaster in renovating a small kitchen

Amended April 27, 2012 (located at bottom of document) Mr. Ferro, below additions and copies of emails enclosed show the nightmare that has been our kitchen renovation by Alure. You have received this letter before but I have modified and added to it as we have reached the end of our project with Alure. Mike Camastro was our contact after this original letter was sent to you and he attempted to fix the initial install but was unable to completely fix it. While it appears long and drawn out, it really happened and you should take the time to read it in its entirety. September 6, 2011 Sal Ferro, CEO Alure Home Improvements 1999 Hempstead Tpke East Meadow, New York Gentlemen: This letter is a hard copy of the e-mails sent to you c/o Alure Home Improvements, documenting our bad experience with and displeasure in our kitchen re-modeling project that we entrusted to Alure. In May 2011, we contracted with Alure for our kitchen renovation which involved a full gut and installation of new sheet-rock, new electric, new plumbing, new cabinets, new countertops, new floor, and a new pass-through opening to the living room. The project has been the most disappointing project that we have ever contracted to do. The starting date for our Kitchen project was June 13, 2011, a date Derek Nelson asked if we would take as Alure had an opening then, with the completion date promised to be July 1, 2011. As the job progressed after the initial gut, the workers presence became shorter which was fine to a point because of what could be done on any given day, but then the amount of time Alure spent on this job to complete it became less and less over the course of the project and the poor quality of the work became evident. Having seen Alure Home Improvement on the TV show Extreme Home Makeover, and believing the reputation of Alure, and the sales pitch of Derek Nelson, we chose to invest over $31,500, (amended to $32,000+) a lot of money for us, into our Kitchen project (a 12’ x 8’ kitchen). We refinanced our mortgage to do the kitchen, so when we are told that we would get a new beautiful kitchen in 10days and Alure had a reputation for producing such, we believed it. We rearranged our other commitments to be here for the workers for our kitchen that was supposed to take ten to fifteen working days to complete. As the project progressed it became apparent that we were a side job to and not worth the full attention of Alure or their contractor as far as finishing this job on time or in a timely manner and doing a professional job. Oftentimes the workers came after midday and sometimes not at all even after stating they would be here, causing the job to drag on. This does not include 2 total days for roughing and electric inspections and 2 other days for plumbing inspections which were figured into the ten to fifteen day job. More days were required for final building and electrical as both failed the initial inspections, and as of September 3rd we still had not passed electrical inspection. I prepared a list of what was not done, and what was not done right in my opinion. I relayed my dissatisfaction to John Brower through e-mails and phone conversations starting on July 1, 2011 (I have copies of all the e-mails). • Part of the contract was three coats of joint compound on the sheet-rock to get it “paint ready” (as quoted by Derek Nelson). The following problems still remained as of July 21st (three weeks overdue and which was the initial drafting of this letter) including a punch list (large for such a small project) made July 9th. • I was home every day of the construction and I saw the initial coat of joint compound applied to the sheet-rock and the subsequent spot coating and sanding. • There was never an indication that the spackling and sanding was finished. Neither the Alure contractor nor anyone else told us that they were finished with the spackling or I would have pointed out to them that there was only one coat on some areas of the walls and two coats on others. Instead the cabinet installer came and installed the cabinets on top of one coat of joint compound. Realizing that the cabinets would not be taken down so that they could do a professional taping job I began to point out that the rest of the kitchen was not done as specified by Alure. They did respond to my points that the spackle job needed sanding and touch-up and they did sand a few spots and spot coated others but 5 1/2 weeks into the project the spackle job and sanding was not close to being paint ready. None of the spackle, seams or corner joints were “3 coats of joint compound paint ready” as promised and specified in the contract. Over multiple days after the initial application of the 1st coat of joint compound, workers intermittently sanded and spackled while doing other things but never finishing. Where there were two coats applied to some seams, they used the same size spackle knife on what they second coated which didn’t allow the joint compound to feather out causing the spackled seams to look like lumps in the ceiling with the third coat never being applied. Three coat professional joint compound applications and sanding should have been done in three days and prior to the cabinets being installed and not as fill-in work when other aspects of the job were done. As noted above, there are not 3 coats of spackle as promised and the kitchen was never paint ready as specified and promised. There is 1, maybe 2 coats of joint compound on the seams, 1 coat on the corner seam joints, 2 coats on some screw heads and 1 coat on other screw heads. The metal corner molding at the entrances to the kitchen was visible through the joint compound, and as a result: a) The entrances corner wood molding was put up over the exposed metal corner molding before the spackling and sanding was finished. b) The cabinets were put up before the spackling and sanding was finished c) The high hats were installed the ceiling was not finished coated with joint compound around them. d) There was overlapping joint compound on adjacent room trim that I had to clean up. e) In at least two seam locations the joint compound had been sanded down to the tape and down to the metal corner molding at both entrances to the kitchen. The joint compound was not applied properly to the ceiling seams; the joint compound was not feathered out at some areas where there were two coats and the joint compound is visible as a lump on the seams. f) In at least three locations the dry wall tape outline was visible through the joint compound. g) I have photos of all of this. Since it appeared that the sanding and spackling was going to be finished piecemeal (if at all), and it became apparent that the Alure contractor was incapable of doing a professional taping and spackling job as specified and promised, and because of the constant presence of sanding dust in my home, I told John Brower on July 9th that in the interest of completing our kitchen, which as of Monday, July 13 was one day short of 2 weeks overdue, that I would complete the spackling and sanding as apparently the contractor was unable to finish it properly, and he could have the Alure contractor finish the punch list. I could hardly do a worse job then they did, and at least I knew what a finished taping job is supposed to look like which apparently Alure did not (or didn’t care). Upon me starting to finish the spackling and getting close to the walls and ceiling after 8 hours of trying to finish the spackling I realized that this was beyond my capabilities (as well as the Alure crew’s capabilities). Part of the initial contract was to extend the wing wall opening to the right of the refrigerator from existing 19” to 27” outward and up to the ceiling. In putting up the new sheetrock and molding on the studs next to the refrigerator as part of the initial gut, they closed the wall (with tape, molding and a coat of joint compound) without extending it as was in the contract. I pointed this out to them after they had closed the wall and showed them the schematic showing that the wall was to be extended to 27”. They then put up the additional stud (s) required for the 9” extension and closed it up with molding and joint compound. It was not until the cabinets were installed that I could see that the cabinet molding to the wall was warped against the 9” wall extension. I called John Brower who stopped by the house and looked at it. He then asked me for a level and showed me that the wall extension from the floor to the head of kitchen opening was level and the wall from the head of the opening to the ceiling was not (implying that the stud from the head to the ceiling was existing and only the stud from floor to the head opening was new) and that what they put up was proper and level and old studs were not, and therefore the old existing studs were responsible for the warped appearance. I didn’t fully understand it at the time but took him at his word. After he left I started thinking about it and realized that the total wall extension from floor to ceiling including what was not level, was new, and installed by the contractor who installed the studs after the existing 19” of wall had been enclosed with new sheet-rock and spackled over. This made me realize that when the workers installed the studs for the additional 8” extension they did not line the first stud of the extension up with the existing wall stud (probably because the wall was enclosed and he couldn’t see the old stud) which in turn resulted in the second stud also not being lined up properly. This resulted in the warped appearance of the sheet-rock, which was not noticeable until the cabinet wall trim was installed. John Brower did ask the contractor to do some work to the cabinet trim it to make it presentable, which they did, but the wall is still noticeably warped and not all that presentable. We paid $400 extra to have the workers rip up the old kitchen sub floor and replace it with a new plywood sub floor over slats. After installation of the new sub floor there were squeaks in three places. I believed that some of the floor slats might be loose from the joists therefore the plywood would also be loose in spots. We informed the contractor of this prior to the floor being finished and lower cabinets being installed and he said he would fix the squeaks. He did not and the finished floor and the lower cabinets were installed over the new sub floor without first fixing the squeaks and as a result, the squeaks still exist. When the workers were reminded of this, they said that the squeaks were probably caused by nails coming loose from the slats to the joists so what? Shouldn’t he have made sure that the slats were firm to the joists while they were exposed before he installed the sub floor? Now there is a very good possibility that they cannot be fixed (we were subsequently told by the subcontractor (Robert) that the squeaks could not be fixed). We also added to the renovation, at the additional cost of $825, the cutting of a pass-through (58” x 36” approximate) from the kitchen to the adjoining room. The total height of the pass through was 46 in. I requested that they cut the opening down further and was told they couldn’t because of the electric outlets. This turned out to be false as after the pass through was completed it was clear that they could have cut down. This now required that I purchase custom stools (33” & over require that) at a cost of over $200 each, instead of the max standard height stools of 30”. I was present during work on the pass-through and it did not involve any additional days on the contractor’s part as they were not putting in full days of work anyway. They did the work for the pass-through at the same time they did other work in the kitchen. The countertop for the pass-through was measured the same day as the main countertop and installed the same day as the kitchen countertop by the countertop contractors while Robert and his people worked on other things. When the pass-through was finished, the joint compound application was terrible. I pointed it out to the contractor and the person who did the initial terrible job was assigned to fix it. The result was the same and the end result is that it is an atrocious spackle job. There were gaps between the installed trim and the sheet-rock in the pass-through which are so wide that I have to fill them up with wood fill before the entrances and pass-through could be painted. On June 30th Robert was at the house doing some touch up work and told my wife he would be at our home on July 1st to finish up our kitchen punch list at about 11am because he had to be at another job in the morning. This statement was upsetting as it was further proof that Alure was doing another job when we were told our job was scheduled June 13th to July 1st. It was now apparent we had become a side job to Alure as we had suspected even though we took an open slot you had in your schedule. Also that day we were told that John Brower was away until July 6th, meaning he would not be available for final walk through and punch list review thus our job would not be completed as contracted. John Brower did come to our home the week of July 5th and reviewed the punch list. Subsequently we were told that Robert (Alure Contractor) would be at our house on July 13th @ 1pm to finish the kitchen project. Shazelle called that day at 2pm to inform us that they would come after 4pm to sand and touch up the kitchen because they were tied up on another job in New York State (this was proof to us that we became just a side job to Alure). I told Shazelle to tell them not to bother coming at 4pm or after because we did not want our kitchen and surrounding rooms full of spackle dust at dinner time. I also informed her that I was going to finish the spackling and sanding. Also on July 13, Shazelle told me that the slow-close hinges for the upper cabinets which were ordered would be in Monday July 18 and because of that they would be back on Wednesday July 20 (now 19 days overdue) to devote a full day to install the hinges and complete the punch list. What choice did we have but to agree? As of 11:30am on Wednesday, July 20th the Alure Contractor had not shown up as promised. I called Shazelle who told me she was not aware that the contractor (Robert) did not show. She told me she would call him. Shazelle called me back and told me that he (Robert) wasn’t answering his phone and that a possible reason was that he may be driving to my home and did not want to talk on the phone while driving because it would be a violation and he would get points on his license. Did I really need to hear that offer of a lame excuse? Shazelle told me that she would call me as soon as she heard from him. I received a call from Shazelle at approximately 3pm and she told me that Robert just returned her call and told her that he had an emergency on another job and had to install a floor there. He promised her he would be here tomorrow morning (July 21). He did not show up on July 21st. On July 22nd Robert and a co-worker arrived to complete the punch list. The electrician did not show up and Robert changed the kitchen light on/off switch to a dimmer because the wrong switch had been installed initially. I had to settle for a non-electrician (Robert) getting direction on how to replace the light switch on the phone from the electrician who did not show up. The final inspections were then scheduled for Monday and Tuesday July 25th and 26th. The Kitchen failed both inspections. The following email was communicated to John Brower: “The inspectors were here yesterday and today and said the following: Plumbing The stove should be flush with the wall. It is not. The gas connection lines up with the leg of the stove and it cannot be pushed back. Building Shove fire stop insulation into the cavities from the basement to the kitchen (he will not pass the job without it) When the kitchen was gutted John Brower told the contractor in my presence that the inspector would probably fail him unless he put fire stop insulation in the gap from the basement to the kitchen. Electrical Above stove microwave should be a single plug outlet. It is a two plug outlet. Additionally, the microwave electric cord should not be lying on the cabinet floor. “ The building and electrical issues were preliminarily corrected by the Alure contractor. The contractor told me that the plumber would be here to fix the gas pipe on 8/8 or 8/9 between 2 and 4:30pm. He did not show up on either day but I found plumbing equipment (pipe wrenches, fittings, and cement) outside my back door. As of August 15 they are still a no-show.) The plumber finally showed up on August 16. He showed me that the back of the stove had (for lack of a better word) blocks on each side of the stove to prevent it from being put flush against the wall which would not have allowed it to vent properly. Since the blocks made the stove stick out further from the wall than the gas pipe it became a non issue and apparent that the plumbing inspector was wrong in his analysis. I thanked the plumbers for coming and they left. I then called the Boro and arranged for the final building and electrical inspections. On August 18, 2011 the Boro Building and Electrical Inspectors arrived for the final inspection. The Building Inspector passed the issues he initially failed the job for the first time. The Electrical Inspector failed the kitchen for the 2nd time. He explained the following: the microwave plug having been changed from a two plug outlet to a one plug outlet is now a 15 amp outlet and that a 20 amp outlet is code. He also stated that the outlet polarity is reversed and not acceptable. He asked me if an electrician did this work and I told him no, the contractor did it himself. He will not pass the job until the issues are corrected. The Boro Construction clerk told me that the next day they could inspect was August 30. Forty nine days and this small kitchen job is still not done. I notified John Brower via e-mail and he apologized and said that they would “fix the electric ASAP” to get it ready for the August 30th inspection. August 30th has come and gone and I had to turn the Electrical Inspector away because Alure had not shown since the last inspection (August 18) even after John Brower had assured me that they would fix the electric ASAP. The Inspector told me would call Alure and I also emailed John Brower. I sent the following email to John Brower and received the following response: To John (Brower) Today is August 30, 2011. The Boro Inspector was here and I had to turn him away, telling him Alure was a no-show. He told me he will call Alure and find out what the problem is. I realize there was a serious tropical storm on Sunday but you have had since August 18 to fix this issue. I still want this kitchen finished. Please let me know ASAP. As soon as the inspector contacts me and if I have not heard from you, I will hire an electrician. Response by John Brower: “The electrician said he was trying to go there today! I now have another call out to him. He was in Verona and was having a lot of trouble getting around everything. I will update you as soon as I get him. Sincerely, John Brower Alure Designs 201-370-**** jbrower@***.com Alure is proud to be an Extreme Makeover: Home Edition Contractor. We go to extremes to build your dreams. As usual the electrician was a no show. I received an email from John Brower on Friday September 2nd stating the following: “John, (Lynam) The inspector has not contacted me since your e-mail. Robert wants to stop by with the electrician tomorrow around 10:00 to replace the outlet. You can bring any other concerns to him at that time.” I sent him the following response. I have been telling him this for some time now but my response to the above email was: “That’s up to the Inspector. I imagine that he wanted to tell you to fix the problem but I can’t speak for him. Tomorrow at 10 am will be fine. Once the electrician corrects the issue I will call the Boro for another inspection. By the way I’ve been told he would show up before and he has not. If he does not show up tomorrow tell him not to bother and I will hire an electrician. I refuse to do this anymore” As has been typical for Alure on this job, ‘Robert’ did not show up today and I did not receive a call from anyone telling me he would not be here as John Brower said he would. 60 days into this small kitchen project and it is still not done. I emailed John Brower after 5:00pm and told him to tell ‘Robert’ not to bother coming here that I would now hire an electrician to bring this Alure job up to code and deduct the fee from the last payment that we owe Alure. In our opinion, our kitchen looks like new cabinets and new high hat light fixtures which also do not look that good (gaps), were put on old walls and ceiling, with a squeaky floor. The sub standard taping and spackling brings down the whole job and the best John Brower could offer was to have Robert sand and spackle to our satisfaction. Let us re-iterate again; they don’t know how to do a professional full tape and spackle job on new walls and ceiling (as they have already demonstrated) so why would we have them try to complete a job they are incapable of doing???? The building and electrical issues speak for themselves and to the competency of Alure. The promises that were made to us regarding our Kitchen project that began as a ten day to a three week job that stretched into over five weeks on an approximately 12’ x 8’ walk-in kitchen were not kept. By the time this project was done (not including final inspections) it was 5 ½ weeks (28 working days) for a ten day to fifteen day project. The total time for this job not being done is 8 weeks What annoys me most of all about this job is that the workmanship conditions described above were glaringly visible and could not have been unseen by the contractor as they were being done. Therefore, the fact that this substandard work and errors were either acceptable to Alure or you just didn’t care in my opinion greatly damages the reputation that Alure has and that Alure advertises. I now understand why Alure requires 99% of the cost of the job paid up front over two payments and leaves less than a 1% balance at the completion of the job as was done on this project. • As a footnote in an example of how this job has gone; the saddle between the kitchen entrance and the living room came apart the first week of August but fortunately we had extra material and another contractor renovating our upstairs bathroom and he installed the saddle properly and it has not fallen apart as Alure’s installation did. April 2012 – while fixing the warped ceiling trim above the refrigerator, the molding was removed and it showed that one coat of joint compound had been put on the tape over the seams. The joint compound application was 4’ wide and not flush with the ceiling. This explains the unevenness of the trim caused by the lumpy seam applications. It took the crew 4 hours just to fix the seam so that the trim would fit better onto the ceiling. April 2012 – the laminate floor section in front of the dishwasher started to lift a little at the seam. The Shaw Floor Rep and the Kenmore Rep both confirmed that it was not due to any leak from the plumbing or dishwasher nor was it a laminate floor defect, but that it was caused by an improperly installed sub floor. After numerous attempts to fix these issues Alure was unable to fix them). • On April 13 2012 it came to the point that Alure could do no more to fix the floor and I was offered the opportunity to hire a floor contractor to do it and Mike Camastro offered to “see what he could do to help with the cost”. No Thanks. $32,000 to complete an 8ft. by 12ft kitchen is more than enough money. Had the project been done right the first time none of this would have been necessary. Unfortunately, we allowed ourselves to believe in the highly respected reputation of Allure. The quality of work and the high standards that Allure projects on television and profess in their estimates and on it’s’ web site to secure home improvement contracts has proved to be extremely disappointing. You have the right person selling your products in Derek Nelson he sold us on your company completely, you trained him well. We could not be more disappointed and dissatisfied with Alure. Had we known that the contractor was not a professional and was disorganized as far as completing one portion of the job before starting another over it, we would not have contracted with Alure. Instead of home improvement specialists representing Allure, we had what appeared to be yellow-page type handymen working on construction of our NEW kitchen. Before we publically share our disappointment with Allure, We would like to receive acknowledgement and response to our disappointing experience. (Mike Camastro was sent to try and fix this mess) I have also enclosed some emails which may give you an idea of our experience with Alure Home Improvements. John and Valerie Lynam 397 Luhmann Drive New Milford, NJ 07646
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Loss:
$10000
4 comments
Guest

Almost an exact replica of my disastrous kitchen renovation with Alure. Only real difference is that we spent $50k+ and our 3-week renovation turned into 10 months, and it's now still a mess.

Guest

SAME EXPERIENCE HERE!!!!!!! New Kitchen with several loose tiles, UNEVEN cabinets, UNLEVEL walls - this was a complete kitchen gut - ALURE has been back SEVERAL TIMES TO TRY TO RECTIFY THIS OVER A PERIOD OF 9 MONTHS - and it's only gotten WORSE....

SO ANGRY, FILED CIVIL SUIT. PAID OVER $50K

Guest

I am having the same issues with Alure - and we are also having a small kitchen renovation to the tune of about $30,000. It is almost 6 weeks later and they still have not finished the punch list. And, yes, the subcontractors are really *** They just don't care and the project manager doesn't really give a rat's *** either - neither do the higher-ups. we are just a small side job to them and they made that quite clear by telling us our project manager couldn't be there because they had another monster kitchen job that was their priority - seriously...

I'm so pissed with them. They don't show up and then when they do, they don't have the materials or the proper tools. which really doesn't matter, because they don't have the know how to use the materials or tools anyway.

The COO actually came to my house to see what the problems were and he pretty much just wrote them off as minor. The floor was laid improperly, the millwork was the wrong color, the cabinets had nails going through them and were dented and marred, and the list goes on...But these are minor ??

I could go on and on, but the real answer is - please be sure to read the contract - the entire contract. They try to sell you and make you sign fast - but make the sales rep wait and wait and wait. Read the contract - waste his time, like they will waste yours. Then, if you're ready to deal with *** workmanship and people who don't care - and overpay, to boot - then sign the contract.

Guest

WOW!! Am I glad I read this.

I'll tell you, I was getting dizzy reading it. Seems to me that Allure does not keep up with their slogan; we go to extremes to build your dreams. I had a sales rep at my house for an estimate, very overpriced! After reading this I would never hire them.

I also told a friend that I was thinking of using them and she said DO NOT, one of her friends had major issues with them. I hope you made a complaint to the B.B.B. and sued them for breaking the contract. To tell you thruth, Im not so sure I want to get into a kitchen reno with anyone.

There are so many horror stories. Think I'll just sell my house with an out dated kitchen and let someone else deal with the headaches of renovating.

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Anonymous
map-marker Hempstead, New York

Permit absence.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hellos my name is Armando Reyes, Alure built an overhang in the back part of my house. I paid Alure in full and I have yet to receive the permit for which I paid Alure to make sure I have. Till this date, two years later after the project was completed I still have no permit. I have contacted Alure many, many times and also the project manger and my complaint has fallen on deaf ears. I sure hope someone is actually reading this letter that can accomplish in finishing what was promised to me in your contract.
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Reason of review:
Not finishing what was started

Preferred solution: Deliver product or service ordered

2 comments
Guest

OMG same here . .

. no permits! We signed on for what was to be a one month job, "no permits required". The one month job turned into 11 months .

. .

it was a disaster from start to finish, and now we are trying to get permits and guess what.... not so easy after the fact!

Guest

Same here. the renovation I paid Alure for was a disaster!

and they charged for permits they did not obtain. 3 week project turned into a 10 month *** disaster.

STAY real far away. Don't kid yourself.

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Deshane Sto

Alure fails to return numerous calls

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I called Alure for an estimate for a large remodel, possible tear down. The person spent 2 hours with us and sounded quite knowledgeable. I went to them, NOT for the TV show but because a very good friend of mine is related to the VP. I week goes by and no phone call with estimate, I make many calls he never returns them. Finally, I email my friend and call his manager. Yes, now he calls....he apologizes and tells me in 2 days..estimate all done and he''s send me comps....that was another week ago. I've called 3 more times, again asked for manager and this time told them I was a friend of VP's relative...STILL WAITING. Clearly, if this is how they treat people from the beginning, I will take my $200k we were expecting to spend and go elsewhere. Miserable customer service.
View full review
Cons:
  • Lies about getting estimate
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

4 comments
Guest

They ruined my stoop when they put up the stone on my house and would not fix it. They tried to bait and switch me with windows that I bought.

I bought windows in the showroom and than they delivered other windows saying these are the ones I ordered.

Would not take them back because the were "custom windows" which they were not. Please stay away from this company at all cost.

Guest

I just received a notice that a comment was posted. Did Allure's commentor even proof read the posting?

Tell me what this sentence they wrote means? "divorcecoach stated that there is a room for improvement of lies about getting estimate." A prime example of if you do not even take the time to type a sentence properly, truly what kind of workmanship is someone to expect from the thousands of dollars of work they will pay you for?

And they got one thing correct, "reviewer is in unhappy mood"..

No kidding, being mistreated by lousey customer service people and wasting my time does not put me a good mood. But in retrospect, thrilled I didn't hire them as their reputation of shoddy work apparently is well deserved.

Guest

What ever you do not use Alure home improvement. They use all sub contractors you can tell when they pull up to your house nothing on the trucks say Alure on them except a little sign that they taped on the door.

I don't even think the people who worked on my house are legal citizens. I don't even think Alure owns a hammer. Management is rude and arrogant its what they say goes. Customer is never right when it comes to this company.

All I can say is PLEASE STAY AWAY FROM THIS COMPANY.

You will be glad you did. Remember you have been warned if you use them you

Have nobody to blame but your self

Guest

Just be REALLY happy that you did not hire them! complete disaster quality.

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Anonymous
map-marker Commack, New York

I received quality work at a fair price

Sal and Alure did two of my bathrooms, my roof and my siding. All the work was done exceptionally neatly and quickly. There seems to be an awful lot of venom against a company that really gets it done fast and efficiently. I know this is not a complaint, so this review is in the wrong spot, but complaints against Home Improvement companies are rampant all over the country. I think you guys are not telling the whole story. They are not thieves or scoundrels. Alure is a good and trustworthy company. They are not inexpensive but I would rather pay a bit more and get a lifetime guarantee which I was able to give to the folks that bought my house.
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Reason of review:
Reliable warranty
2 comments
Guest

You must be Sal's mother

Guest

ha..this is funny. Are you a relative?

Friend? Because by now, Allure's reputation of bad service is known not only throughout Long Island but becaue of the TV work and the shoddy handling of outside NYS homes, throughout the nation.

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Anonymous
map-marker New York, New York

Sheetrock Review

Amazing ads in newspapers about 5 day bathroom remodeling, we have been waiting 6 months for a sheetrock and fan repair.Take your business anywhere else. Never dealt with a business who is so irresponsible.
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Reason of review:
Order processing issue
Maxine Fgt
map-marker Kings Park, New York

Alure Has over 10,000 service complaints

Alure likes to promote all the great things that they do, but are they great?? I think no, in fact I know that they are the worst choice for any Home Improvement project. Lets start with the business model that they have incorperated into all of there sales deptartments. Instead of the fancy presentations they should give you defibrillator for the heart attack you have when you get the price. Fact, 1- They wont give you any type of price over the phone, 2- You never speak to the salesperson until they show up, 3- they make you have both owners home just to get an estimate, 4- you never get a written estimate unless you sign a contract!!! Be careful with these people..they will just rip you off. And yes Alure had to service over 10,000 projects they completed, 95% of every job they do requires a service call, that is not good service that is poor quality!!
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4 comments
Guest

Cathy, the head service representative, is very sweet on the phone when you call to schedule a fix - then the front man comes and tells you what needs to be done. Cathy, all sweetness again, calls back to schedule the job.

You think - - this is great...even though you have to wait several weeks and take a second day off from work. The day arrives. The alure service person comes and explains exactly why they CAN'T do anything to fix the problem. Suddenly, when you call back, Cathy isn't so sweet.

DID I REALLY NEED TO TAKE TWO DAYS OFF FROM WORK ONLY TO HAVE TO HIRE A DIFFERENT CONTRACTOR TO FIX THE PROBLEM ALURE LEFT BEHIND??? Oh, the problem could be fixed...

my second contract proved that in about 30 minutes of work time... Alure just did not way to take responsiblity.

Guest

I just received a pushy, rude, disrespectful sales call from alure I cannot believe the audacity of the man that called he tried to steamroll me with his sales pitch is he some kind of bully? this is not the way to get hired by a customer what kind of training did he receive? this guys poor behavior caused me to search the net for complaints because their site does not indicate an email to contact them about this only for them to get back to you about a sale

Guest

Alure did our Kitchen for 60K in 2009, we have had 6 service calls including, calking, grouting, 2 leaks, appliances not wired right, loose tiles, granite countertop shifted, drawers and door problems.....We are so fed up that we can't wait to rip it out and get it Done right. We spoke with everyone including Sal farro and now they want to make it right.

I filed a complaint with the BBB but that disapeared.

The biggest part of the scam is that they claimed that the workers work Alure "trade specialist" ALL OF THEM WERE SUBCONTRACTORS and none of them came back to make repairs. The service guys were Alure employees!!

Guest

We hired Alure to do a 5 day bathroom, what a big mistake that was. We spent $14,000 for a bthroom that took 7 weeks.

100 excuses and a gitf basket is what we got. They told us we earned points to go on vacation with them. they can keep the points, WE would never go on vacation with Alure. My wife is still having nightmares from all the stress they caused us.

Worst part about it is they came back 3 times to re-grout, caulk, and fix a leak. Since then we hired a REAL plumber who had to fix there work. The grout has still cracked again, they rushed the job and the tile adhesive never properly dried before they grouted it. Next time I will hire Larsen or Home Depot ( both of our friends had great experience with these compainies).

We were SOLD by there tricky salesman, shame on us now SHAME ON ALURE!!

And they still invite us to there *** showroom parties!! :(

View more comments (3)
ruppert p
map-marker New York, New York

ALURE HOME IMPROVEMENTS the MADOFF PONZI schemers of the Home Improvement Industry

ALURE HOME IMPROVEMENTS the MADOFF PONZI schemers of the Home Improvement Industry EAST MEADOW NY Alure took our $100,00 and did half the work and walked off the job Did not return calls for a year, STAY AWAY FROM THEM. They have excellent public relations team. They lure you in but it's like the home improvement version of Madoff's Ponzi scheme. BEWARE Also ridiculously over priced. Lots of bells and whistles and self promotion. They taut themselves on website with glowing reviews. Read the reviews of real people who have been scammed by them. Sal & the others should be held criminally liable.
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4 comments
Guest

Alure did our sunroom in 2008 in Smithson, they told we didn't need a permit. The manager Chris Loscascio said that he knew someone at the town and it didn't need a permit.

Our sales guy Jerry is gone and no-one at alure wants to accept responsabilaty. The building inspector will not approve the Owens Corning design, we paid $60,000.00 for a sunroom with no permit.

We are not the only ones they have done this to. If anyone did a job with alure, verify that it was done with the proper permit before you lose your investment too.

Alure H

@Amy Aho - We are sorry you have experienced damage to the panels as a result of flooding. Please contact us at 516-296-**** and ask for Frank in Basement Production. We would like to pay a visit to you and see how we can help you resolve this issue.

We would have contacted you directly, but can't find the name Amy Aho in our system. TIf you have any questions you can email us at socialmedia at alure.com.

Thank you.

Guest

We bought their basement system because 0f their PROMISE that it would dry quickly and not mold. We had seven inches of water in our basement because of sump pump failure.

Water was removed after twelve hours. Two weeks latter panels are wet and moldy. We have to tear it all out. I doubt it will be covered by warranty because upon reading carefully damage caused by such circumstances are not covered.

Not sure what warranty does cover. Buyer Beware!

Guest

NEVER EVER SIGN anything with Alure until you have had 3 other estimates. They promise you the best deal if you sign NOW.

Dont give them any money for an estimate on a kithchen or bath, it is a scam to lure you in. Used car sales is what they should do.

They charge you at least 36-50% more than any job cost. The only real charity they do is stuffing the owners wallets.

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